Support

Common questions

How do I report a bug or a problem?

Open the app → Settings → Support → Report a Bug. It attaches a screenshot and sends the report directly to us — no need to leave the app.

How do I delete my account?

Settings → Profile → Danger Zone → Delete Account. This permanently removes your account and everything tied to it immediately — see our Privacy Policy for exactly what that includes.

How do I get a copy of my data?

Settings → Profile → Danger Zone → Download My Data generates a complete export of your profile, dogs, walks, and conversations as a file you can save.

Does Dog Schedule process payments?

No. Dog Schedule helps owners and walkers find each other, agree on a rate, and schedule walks — any payment happens directly between the two of you, outside the app, using whatever method you agree on. The Earnings screen tracks what you're owed; it doesn't move real money.

How do I turn off notifications or location?

Both are optional. Change either any time in Settings → Notifications / Location, or from your device's own Settings app.

I can't sign in — what do I do?

If you signed up with email, make sure you've verified it (check your inbox and spam folder for the verification link). If you're stuck, email us at the address below with the email or phone number your account uses and we'll help sort it out.

Still need help?